topic Re: Switched to sky mobile in Sky Mobile

Switched to sky mobile

cmgc — Sat, 25 Jan 2025 09:00:52 GMT

I switched to sky mobile yesterday and I still have no reception. How long does it take to change over ? Does sky do it automatically or do o have to contact Vodafone ?

Re: Switched to sky mobile

63johnw — Sat, 25 Jan 2025 09:03:04 GMT

Hi @cmgc did you get and activate a new sky sim ? Did you get a PAC from Vodafone and give it to sky ? If you did this yesterday then porting doesn't happen at weekends so it will be Monday at the earliest before your number would change. Your Vodafone sim will still work until the port starts.

Re: Switched to sky mobile

PandJ2020 — Sat, 25 Jan 2025 09:03:05 GMT

Have you activated your Sky SIM?

Did you obtain a PAC from vodaphone?

Re: Switched to sky mobile

cmgc — Sat, 25 Jan 2025 09:11:25 GMT

I went through the steps but I wasn't asked for a PAC code. I am unable to log into my Vodafone account now and my Vodafone network is not working either . I have no reception at all

Re: Switched to sky mobile

PandJ2020 — Sat, 25 Jan 2025 09:16:20 GMT

So have you activated your Sky SIM (and put it in your phone)?

If you've closed your Vodaphone account without a PAC then the number may be lost. You'll have to contact Vodaphone directly to see if they can issue a PAC.

Re: Switched to sky mobile

63johnw — Sat, 25 Jan 2025 09:24:32 GMT

Hi @cmgc as mentioned by @PandJ2020 if you have closed your Vodafone account without getting a PAC then that number will be gone. You will have to use the new number with your new sky sim. Have you activated the new sky sim ?

Re: Switched to sky mobile

cmgc — Sat, 25 Jan 2025 09:29:36 GMT

Yes I activated the sim and I still have no reception but am receiving messages on wifi

Re: Switched to sky mobile

Kkj2711 — Sat, 25 Jan 2025 11:21:46 GMT

Depending on where you're located it could be due to yesterdays storm. My Sky mobile has been without service for over 24 hours now