https://helpforum.sky.com/t5/Sky-Mobile/Trade-in/m-p/4891593#M240111 <P>She has now done this, Sky cancelled the swap over the phone, allowing her to then pay off the old handset via MySky app. Prior to the swap being cancelled, the old phone was not showing in the app, only the upgraded one.</P><P>Thank you</P> Fri, 24 Jan 2025 18:21:43 GMT Tiletec 2025-01-24T18:21:43Z https://helpforum.sky.com/t5/Sky-Mobile/Trade-in/m-p/4891557#M240104 <P>My wife just upgraded her iPhone. She agreed to trade in her old one, completed the upgrade and the new phone duly arrived. She now wants to pay off the old phone to give to a family member rather than sending back. How should she do this?</P> Fri, 24 Jan 2025 17:36:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Trade-in/m-p/4891557#M240104 Tiletec 2025-01-24T17:36:17Z https://helpforum.sky.com/t5/Sky-Mobile/Trade-in/m-p/4891559#M240105 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3648270">@Tiletec</a>&nbsp; She will need to call sky on 150 and see if she can reverse it as it might be too late to do so&nbsp;</P> Fri, 24 Jan 2025 17:39:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/Trade-in/m-p/4891559#M240105 SKY1992bf 2025-01-24T17:39:56Z https://helpforum.sky.com/t5/Sky-Mobile/Trade-in/m-p/4891593#M240111 <P>She has now done this, Sky cancelled the swap over the phone, allowing her to then pay off the old handset via MySky app. Prior to the swap being cancelled, the old phone was not showing in the app, only the upgraded one.</P><P>Thank you</P> Fri, 24 Jan 2025 18:21:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Trade-in/m-p/4891593#M240111 Tiletec 2025-01-24T18:21:43Z