topic Re: Return phone in Sky Mobile

Return phone

Jodie63 — Fri, 24 Jan 2025 15:42:08 GMT

I ordered the wrong phone so need to return it, how do I do this please?

Re: Return phone

daveNOS — Fri, 24 Jan 2025 15:45:35 GMT

@Jodie63 You will have to call Sky to arrange the return.

Re: Return phone

caesarome — Fri, 24 Jan 2025 16:06:09 GMT

@Jodie63

Ordering a new one will mean that you will be credit checked again.

Re: Return phone

Daniel0210 — Fri, 24 Jan 2025 16:09:15 GMT

@Jodie63
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

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