Convert physical sim to eSIM

Padders72 — Thu, 23 Jan 2025 14:01:56 GMT

Hi There,

Dispite trying many times and also calling and being told I would have a call back early Jan, then since trying again the convert from regular sim to esim function online is not working.

I log in, start the process, get the text confirmation code, wait a few seconds and then be told to look out for an email for a code. The email(s) never arrive.

Any idea when the system will be fixed or if there is another way of doing it?

When I called they manually did this for me, but I still didn't get a confirmation code email.

Regards,

Dean

Re: Convert physical sim to eSIM

Mr+Flibbles+86 — Fri, 24 Jan 2025 11:04:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Convert physical sim to eSIM in Sky Mobile

Convert physical sim to eSIM

Re: Convert physical sim to eSIM