topic Re: Credit Agreement can’t be found to sign in Sky Mobile

Credit Agreement can’t be found to sign

SG1991 — Thu, 23 Jan 2025 19:22:54 GMT

Yesterday I went through the motions of getting a Sky mobile contract. I chose the phone I wanted with the sim deal and passed the credit check. All that was left to do was to sign the contract, which I had opted to do later so that I could get my partners opinion on the deal first.
I was supposed to receive an email with a link to the agreement to sign but it never came through and now I can't get back to it. Does anyone know how to find it again?
I'm trying to avoid doing it all over again as don't want them to do another hard credit check on my credit file. Any help greatly appreciated.

Re: Credit Agreement can’t be found to sign

caesarome — Thu, 23 Jan 2025 19:29:05 GMT

@SG1991

Using the same login details that you used when placing the order can you see the credit agreement via either of these links:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

https://www.sky.com/mymessages

Re: Credit Agreement can’t be found to sign

SG1991 — Thu, 23 Jan 2025 19:48:28 GMT

No, on the first link it just takes me to the sky mobile page and the second link says I have restricted access. I'm not sure what else to try

Re: Credit Agreement can’t be found to sign

caesarome — Thu, 23 Jan 2025 19:55:44 GMT

@SG1991

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit Agreement can’t be found to sign

Mr+Flibbles+86 — Fri, 24 Jan 2025 11:13:24 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Credit Agreement can’t be found to sign

Dave18 — Tue, 18 Feb 2025 15:29:38 GMT

Hi I cannot get to the credit check to sign the form for my new phone

Re: Credit Agreement can’t be found to sign

robertar — Tue, 18 Feb 2025 15:48:55 GMT

I was sorting my sky package out and 3 times the sky person was cut off every time they rang me it went after being on call 45 minutes so I rang back and had to start all over again with a different person after 40 minutes he's now going to call me me back in a couple of hours ? Why didn't they pick on my account all information and continue not good !!

Re: Credit Agreement can’t be found to sign

caesarome — Tue, 18 Feb 2025 15:59:20 GMT

@Dave18 wrote:

Hi I cannot get to the credit check to sign the form for my new phone

@Dave18

Would you like Sky's messaging team to contact you via a private message on here about this ?