topic Re: No voicemail in Sky Mobile

No voicemail

Green+Fairy — Mon, 28 Oct 2024 16:32:11 GMT

Losing the will to live trying to resolve loss of voicemail with Sky. Not worked for months. Numerous calls to customer service. Tried all steps to rectify incl a new sim.
Recorded a new personal greeting (old one worked fine for years) but option to save is greyed out. Doesn't revert to automatic greeting. Otherwise everything seems to show voicemail 'activated'. Randomly on 2 days in Sept I was able to receive a Voicemail msg.

Now callers are being told my no is temp unavailable or inactive.
Raised a complaint 2 weeks ago.
No response, so called today.

Spoke to 7 different operators each promised to pass me on to somebody who would help incl the person responsible for handling my complaint.

No joy and on 3 occasions I was forwarded to the TV and Broadband dept!
Having to explain again and again from scratch to everybody I speak to is infuriating. Anybody got any suggestions please?

so far have turned phone off and on numerous times. Checked all voicemail settings. Cleared saved msgs. Taken the sim out. Replaced with new sim.

Re: No voicemail

Steve+K1311 — Mon, 06 Jan 2025 14:52:48 GMT

Disappointing that no one from Sky has responded to this ^ as I have a similar issue with voicemail not working on one of the phones on our account

Re: No voicemail

Lisa-P1987 — Mon, 06 Jan 2025 15:02:48 GMT

Hi there Steve+K1311 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No voicemail

Steve+K1311 — Mon, 06 Jan 2025 15:21:04 GMT

Thanks for that, I have a number to call so will try that. I was looking for some online wisdom about the issue so was 'surprised' the previous comment hadn't been replied to.

Re: No voicemail

Lisa-P1987 — Mon, 06 Jan 2025 15:22:01 GMT

No problem. We will close the invite for chat 🙂

Re: No voicemail

Green+Fairy — Mon, 13 Jan 2025 19:22:28 GMT

Disappointing again Sky. You've offered to chat with somebody who commented on my post yet you've made no contact at all with me at all including regarding the complaint I've raised!! Rubbish customer service.

Re: No voicemail

Steve+K1311 — Tue, 14 Jan 2025 00:45:55 GMT

Not that the chat makes any difference, you just get dumb questions and empty promises that they'll do something and nothing happens.

When told that the fault moves between phones with the SIM card the supposed expert kept requesting that I checked the phone. It's clearly either the SIM or the associated account but denial seems to be Plan A, B and C for Sky.

Re: No voicemail

Steve+K1311 — Fri, 17 Jan 2025 22:57:00 GMT

Finally our voicemail has been fixed. Surprised they didn't text me to say it was but just done the weekly test of it and it is working now

Re: No voicemail

Green+Fairy — Thu, 23 Jan 2025 18:04:52 GMT

Hey Lisa - how about doing this for me as I'm the person who originally posted and STILL no solution or courtesy response from Sky

Re: No voicemail

Green+Fairy — Thu, 23 Jan 2025 18:05:22 GMT

Hey Lisa - me again. Please respond to me as the original poster

Re: No voicemail

Green+Fairy — Thu, 23 Jan 2025 18:05:57 GMT

Glad yours sorted! Still nothing for me from Sky and still no voicemail

Re: No voicemail

Green+Fairy — Thu, 23 Jan 2025 18:07:25 GMT

@Lisa-P1987 please open a chat for me and sort this very long ongoing issue

Re: No voicemail

caesarome — Thu, 23 Jan 2025 19:17:25 GMT

@Green+Fairy

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: No voicemail

Tom-W19 — Sun, 26 Jan 2025 15:14:31 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: No voicemail

Steve+K1311 — Sun, 26 Jan 2025 16:13:05 GMT

Was that aimed at me?

I've already posted that eventually it got sorted: ~6 weeks after fault initially reported to Sky and escalation promised then .

Re: No voicemail

caesarome — Sun, 26 Jan 2025 16:15:47 GMT

@Steve+K1311 wrote:
Was that aimed at me?

Nope, it was aimed at the other member who you can see is asking for help.

Re: No voicemail

Green+Fairy — Sun, 26 Jan 2025 18:40:25 GMT

Unfortunately your 48 hour window coincided with a very busy weekend where I didn't have a window!

issue still not resolved. Please reopen the opportunity for chat help over the next two days when I will have a chance to join in. Thank you

Re: No voicemail

Green+Fairy — Tue, 28 Jan 2025 15:39:17 GMT

Attempt to get this sorted please! Would be great if you closed the topic AFTER a solution has been found.

Re: No voicemail

caesarome — Tue, 28 Jan 2025 17:45:01 GMT

@Green+Fairy

If the messaging team contact you tomorrow will you be able to respond ?

Re: No voicemail

Green+Fairy — Tue, 28 Jan 2025 18:00:33 GMT

When tomorrow?