topic Re: Cellular data disabled message in Sky Mobile

Cellular data disabled message

Pamela127 — Thu, 23 Jan 2025 16:26:12 GMT

Hello I want to watch movies on my phone but I keep getting the message 'cellular data disabled, you are currently connected through cellular data'

Any idea what I need to do please?

Re: Cellular data disabled message

caesarome — Thu, 23 Jan 2025 16:42:29 GMT

@Pamela127

Try turning off your phone then back on

again ?

Re: Cellular data disabled message

Pamela127 — Thu, 23 Jan 2025 17:01:39 GMT

Hello, this made no difference at all. I have also checked Apples site, tried the basics but still no cellular data, doesn't make sense. I have just upgraded with Sky for a big data package so I can stream, but I can't. The app I'm wanting to watch movies on is Kanopy, maybe the issue is with them? Thank you

Re: Cellular data disabled message

caesarome — Thu, 23 Jan 2025 17:05:50 GMT

On your iPhone go to settings > mobile service > mobile data

Does this show as being turned on or off ?

Re: Cellular data disabled message

Pamela127 — Thu, 23 Jan 2025 17:20:56 GMT

It is turned on

Re: Cellular data disabled message

caesarome — Thu, 23 Jan 2025 17:30:14 GMT

If you turn it offf what happens ?

Re: Cellular data disabled message

Pamela127 — Thu, 23 Jan 2025 17:53:31 GMT

It then says no internet connection so I have to turn it back on to reply. Just as an FYI i do not have WiFi or broadband, I can only use my phone and iPad to google/use apps

Re: Cellular data disabled message

caesarome — Thu, 23 Jan 2025 19:20:41 GMT

Try refreshing your network settings:

Go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings, then reboot the phone. You will need to set up your Wifi connection again.

Re: Cellular data disabled message

Pamela127 — Thu, 23 Jan 2025 19:33:15 GMT

Thank you, I've just reset network settings, gone to the app and clicked play on a movie, and it still has the same message, cellular data disabled, you are currently connected through cellular data...

I've tried Apple TV, that works so the phone is up to the job (it's an iPhone 15). Just can't get past this! Thank you for trying ☺️

Re: Cellular data disabled message

caesarome — Thu, 23 Jan 2025 19:37:44 GMT

Are you using the Sky Go app to try and watch these films, if so have you tried deleting, rebooting your phone then after it has loaded back up, installed the app again ?