topic Re: Have been charged £8.00 on 20 January 2025 when have left Sky mobile in Sky Mobile

Have been charged £8.00 on 20 January 2025 when have left Sky mobile

Dthomson22 — Thu, 23 Jan 2025 16:28:51 GMT

I require my £8.00 charge refunded as I have left Sky mobile on 20 January 2025

Dthomson22 — Thu, 23 Jan 2025 16:32:51 GMT

Please advise when I get my refund

Daniel0210 — Thu, 23 Jan 2025 16:34:32 GMT

@Dthomson22
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

How did you cancel? Is the £8 the monthly data fee that you may not have cancelled?

PandJ2020 — Thu, 23 Jan 2025 16:44:51 GMT

Until the billing system shows a credit it cannot be refunded - that might be next month depending on the timing/circumstances.

Once your account shows a credit you can post back here and ask for a Sky escalation for refund.