https://helpforum.sky.com/t5/Sky-Mobile/I-would-like-to-upgrade-my-mobile-phone-amp-would-like-to-know-what-deals-are-available-for-my-needs/m-p/4890283#M239976 <P>When I phoned one of you agents I didn't have relevant information, despite having my account number with Sky. I was then asked for mothers maiden name which I gave, to be told that wasn't correct!!! &amp; that he could not help me. &nbsp;I found this astonishing given I had spoken to you less than a month ago to upgrade our sky tv account. You don't have a number for an agent in the uk, it seems the only time &amp; can speak to someone in uk is if I threaten to cancel my subscription. Could you please either give me a number for someone in uk or phone me.</P><P>Looking forward to hearing from you. Jane Jenkins</P> Thu, 23 Jan 2025 13:41:05 GMT Jjenks15 2025-01-23T13:41:05Z https://helpforum.sky.com/t5/Sky-Mobile/I-would-like-to-upgrade-my-mobile-phone-amp-would-like-to-know-what-deals-are-available-for-my-needs/m-p/4890283#M239976 <P>When I phoned one of you agents I didn't have relevant information, despite having my account number with Sky. I was then asked for mothers maiden name which I gave, to be told that wasn't correct!!! &amp; that he could not help me. &nbsp;I found this astonishing given I had spoken to you less than a month ago to upgrade our sky tv account. You don't have a number for an agent in the uk, it seems the only time &amp; can speak to someone in uk is if I threaten to cancel my subscription. Could you please either give me a number for someone in uk or phone me.</P><P>Looking forward to hearing from you. Jane Jenkins</P> Thu, 23 Jan 2025 13:41:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-would-like-to-upgrade-my-mobile-phone-amp-would-like-to-know-what-deals-are-available-for-my-needs/m-p/4890283#M239976 Jjenks15 2025-01-23T13:41:05Z https://helpforum.sky.com/t5/Sky-Mobile/I-would-like-to-upgrade-my-mobile-phone-amp-would-like-to-know-what-deals-are-available-for-my-needs/m-p/4890288#M239978 <P>Sky don't have a UK number. When you phone you are put into a queue and answered by the next available agent, they may be UK based or they may be offshore based.</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 23 Jan 2025 13:49:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-would-like-to-upgrade-my-mobile-phone-amp-would-like-to-know-what-deals-are-available-for-my-needs/m-p/4890288#M239978 MarkGoldsmith 2025-01-23T13:49:14Z https://helpforum.sky.com/t5/Sky-Mobile/I-would-like-to-upgrade-my-mobile-phone-amp-would-like-to-know-what-deals-are-available-for-my-needs/m-p/4890290#M239979 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4312496">@Jjenks15</a>&nbsp;</P> <P>You are not talking to Sky on here as this is a community where customers help each other.</P> <P>&nbsp;</P> <P>Try calling again later to see if this time they accept the answers you give.</P> Thu, 23 Jan 2025 13:50:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-would-like-to-upgrade-my-mobile-phone-amp-would-like-to-know-what-deals-are-available-for-my-needs/m-p/4890290#M239979 caesarome 2025-01-23T13:50:10Z