topic Re: Unable to remove old devices. in Sky Mobile

Unable to remove old devices.

Shradda — Tue, 21 Jan 2025 22:59:58 GMT

I am trying to get a new phone contract but midway i get message that I have maxed out 5 devices which is available.Is there any way i can remove my old devices so that i can add new one? Assistance will be appreciated.

Re: Unable to remove old devices.

PandJ2020 — Tue, 21 Jan 2025 23:16:21 GMT

You'll need to call Sky to place the order in these circumstances.

Phones are only removed when returned to Sky.

Re: Unable to remove old devices.

Shradda — Tue, 21 Jan 2025 23:24:36 GMT

Thanks for the reply, i will call them.

....We keep the phone after the contract ends ..why do we have to send them back if we are not swapping.

Re: Unable to remove old devices.

caesarome — Wed, 22 Jan 2025 05:35:33 GMT

@Shradda wrote:

why do we have to send them back if we are not swapping.

You don't have to send them back as they are yours to keep if you want. Devices that have been paid off do not count as an activae device so should cause you any issues usually but as you are seeing that message is why you will need to call.