topic Re: Cannot Link SkyID mobile in Sky Mobile

Cannot Link SkyID mobile

FrustratedMars — Wed, 15 Jan 2025 17:27:40 GMT

I have been sent an eSIM and was instructed to get to my sky ID to activate it. The page I have been directed has no information and I cannot see any orders.

Spoke to a person via phone to get this sorted and they told me has to do with SkyID linking. However, trying to link the SkyID is not working as I always get a "wrong post code format" over the page and annoy move forward. I am in RoI and the format the site requests is a GB format.

I have ensured I'm over the ROI site but nothing can be done. I'm fully stuck on this with no chance to activate my eSIM.

Re: Cannot Link SkyID mobile

Tom-W19 — Thu, 16 Jan 2025 10:38:52 GMT

Hi @FrustratedMars

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot Link SkyID mobile

Tom-W19 — Sun, 19 Jan 2025 08:43:32 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Cannot Link SkyID mobile

FrustratedMars — Tue, 21 Jan 2025 10:42:52 GMT

Hi,

I didn't reply as I managed to solve it myself.

Logging in through the app and stating I am a Sky customer for broadband (which I'm not) solved the link issue.

Re: Cannot Link SkyID mobile

Jahanzaibj363 — Sat, 06 Sep 2025 17:34:02 GMT

I have problem to link sky account

Re: Cannot Link SkyID mobile

caesarome — Sat, 06 Sep 2025 18:17:28 GMT

What problem is that @Jahanzaibj363 , so what is happening ?