topic Bereavement in Sky Mobile

Bereavement

Carly57 — Tue, 21 Jan 2025 09:49:33 GMT

Hi,

so my mum passed away and I'm looking to cancel her sim plan but it's not letting me and I tried to use virtual assistant and they went to cancel sky account now I'm stressing. I need to speak to a real person.

Re: Bereavement

63johnw — Tue, 21 Jan 2025 10:05:21 GMT

Hi @Carly57 sorry for your loss. Have a look here.

https://www.sky.com/help/articles/deceased-sky-account-holder

Re: Bereavement

Carly57 — Tue, 21 Jan 2025 10:19:23 GMT

I can't get speaking to anyone, virtual assistant isn't helpful or calling.

Re: Bereavement

63johnw — Tue, 21 Jan 2025 10:24:00 GMT

What happens if you use the chat option in the link above @Carly57 ?

Re: Bereavement

caesarome — Tue, 21 Jan 2025 10:26:54 GMT

If you are calling then try saying nothing when asked any questions by the bot,