https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887498#M239675 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>&nbsp;thanks <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Mon, 20 Jan 2025 17:04:06 GMT Bryan_ 2025-01-20T17:04:06Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887448#M239665 <P>We have 5 sims with Sky Mobile but one of the numbers can't gain access to the My Sky app, any ideas please?</P> Mon, 20 Jan 2025 16:37:36 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887448#M239665 Bryan_ 2025-01-20T16:37:36Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887458#M239666 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4026875">@Bryan_</a>&nbsp;</P> <P>What is happening with the one you can't access the MySky app, do you see an onscreen message ?</P> Mon, 20 Jan 2025 16:42:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887458#M239666 caesarome 2025-01-20T16:42:20Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887468#M239670 <P>They put username in and password in same as mine but it tells them it's invalid. Have checked double checked triple checked still no good.&nbsp;</P> Mon, 20 Jan 2025 16:44:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887468#M239670 Bryan_ 2025-01-20T16:44:56Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887478#M239672 <P>Does your username or password have a number 0 or letter O in it that they might be entering incorrectly ?</P> Mon, 20 Jan 2025 16:48:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887478#M239672 caesarome 2025-01-20T16:48:59Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887483#M239673 <P>Checked that and all spellings are correct. Other 4 can log in no problem.&nbsp;&nbsp;</P> Mon, 20 Jan 2025 16:51:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887483#M239673 Bryan_ 2025-01-20T16:51:16Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887490#M239674 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4026875">@Bryan_</a>&nbsp;</P> <P>To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.</P> <P>This isn't a live chat so replies may not be instant.</P> Mon, 20 Jan 2025 16:56:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887490#M239674 caesarome 2025-01-20T16:56:30Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887498#M239675 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>&nbsp;thanks <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Mon, 20 Jan 2025 17:04:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887498#M239675 Bryan_ 2025-01-20T17:04:06Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887947#M239700 <P>Thanks for escalating this. We’ve sent an invite to chat.</P> Tue, 21 Jan 2025 08:56:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-app/m-p/4887947#M239700 Mr+Flibbles+86 2025-01-21T08:56:22Z