topic Re: Delivery in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Delivery/m-p/4887345#M239646 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4310067">@hollybob</a>&nbsp; It's likely you failed the enhanced credit check, only Sky will be able to confirm this but won't be able to tell you why you failed.</P> <P>&nbsp;</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Mon, 20 Jan 2025 15:02:01 GMT GD1 2025-01-20T15:02:01Z Delivery https://helpforum.sky.com/t5/Sky-Mobile/Delivery/m-p/4887339#M239645 <P>My order is due to be delivered tomorrow, but it says on my tracking app it's been sent back to sky&nbsp;</P> Mon, 20 Jan 2025 14:58:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Delivery/m-p/4887339#M239645 hollybob 2025-01-20T14:58:44Z Re: Delivery https://helpforum.sky.com/t5/Sky-Mobile/Delivery/m-p/4887345#M239646 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4310067">@hollybob</a>&nbsp; It's likely you failed the enhanced credit check, only Sky will be able to confirm this but won't be able to tell you why you failed.</P> <P>&nbsp;</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Mon, 20 Jan 2025 15:02:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/Delivery/m-p/4887345#M239646 GD1 2025-01-20T15:02:01Z