topic Re: Sim in Sky Mobile

Sim

Calliesammut — Sat, 18 Jan 2025 22:58:58 GMT

I converted my eSIM to a normal sim but I can't activate my sim as it still has all the information on my sky account to activate my eSIM has anyone else had this problem and how did they fix it.

Re: Sim

JDeeIE — Sun, 19 Jan 2025 16:29:05 GMT

Assume My Sky account login will be little use,

eSIM menu may have the option of convert to physical ?

call Sky Mobile and ask if they have to do such on receipt of physical or can it be done on My Sky & ask them if o guide you through the process if it can be done via My Sky.

Ire My Sky has variations but it's defo a "eSIM options" when I select manage sim on Sky Ire My Sky to convert to a physical sim.

Re: Sim

Tom-W19 — Mon, 20 Jan 2025 11:18:45 GMT

Hi @Calliesammut

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147