topic Problem with my order in Sky Mobile

Problem with my order

Sammyk45 — Sun, 19 Jan 2025 15:02:11 GMT

Hi,

I have just gone through all the steps to order a new phone.. everything got the end screen and just checked back and it says problem with my order.
will it take a while to register the new order or do i need to speak to someone to rectify the problem?
thank you

Re: Problem with my order

Daniel0210 — Sun, 19 Jan 2025 15:05:10 GMT

@Sammyk45 wrote:

will it take a while to register the new order or do i need to speak to someone to rectify the problem?

@Sammyk45

Might be a good idea to call Sky to see what the problem was. If nothing else it'll save you trying to order again and encountering more credit checks.

Re: Problem with my order

Sammyk45 — Sun, 19 Jan 2025 15:24:37 GMT

Ok thank you.. have just rang and an automated message said "good news we have received your order but we do not have a delivery date"

if nothing changes in the next couple of days I will call again.
Thank you for your help

Re: Problem with my order

Daniel0210 — Sun, 19 Jan 2025 15:29:34 GMT

@Sammyk45

Good news then. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.