topic Re: Help with talking to human in Sky Mobile

Help with talking to human

Leah042 — Mon, 07 Oct 2024 10:05:25 GMT

Why cant i soeak ti a human evrrytome i try and ring it foesnt work ?????

Re: Help with talking to human

PandJ2020 — Mon, 07 Oct 2024 10:08:59 GMT

Call 150 from your mobile

If you have an unpaid balance then that will have to be paid first

Re: Help with talking to human

Daniel0210 — Mon, 07 Oct 2024 10:09:37 GMT

@Leah042
Perhaps if you tell us your issue we can help and save you a call.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Help with talking to human

Minder74 — Sun, 19 Jan 2025 09:03:19 GMT

Is there anyone at sky mobile who is human I can talk to my services have been restricted for no reason regards

Re: Help with talking to human

GD1 — Sun, 19 Jan 2025 09:14:55 GMT

@Minder74 If your services have been restricted there will be a reason, and that is due to a missed payment.

You won't be able to speak to Sky until any overdue balance is cleared and a new direct debit setup.

Does your account show an outstanding balance? Which services are affected?