topic Re: Restricted Services in Sky Mobile

Restricted Services

LeeDO — Sat, 18 Jan 2025 15:06:44 GMT

I can do nothing with my Sky Mobile account as it states I have outstanding issues. I have no arrears nor ever have.

when I reinstate services the bill shows as zero but the error continues.

I know this is a common issue. Is there an easy fix?

Re: Restricted Services

SKY1992bf — Sat, 18 Jan 2025 15:08:41 GMT

@LeeDO Are you able to use your mobile without issues and it's just your online account that's the problem

Re: Restricted Services

LeeDO — Sat, 18 Jan 2025 18:44:41 GMT

Yes I can't upgrade my mobile, pay off my contract or do anything online with my account.

Re: Restricted Services

SKY1992bf — Sat, 18 Jan 2025 19:06:58 GMT

@LeeDO To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Restricted Services

LeeDO — Sat, 18 Jan 2025 19:50:07 GMT

Thanks

Re: Restricted Services

Mathew13 — Sat, 18 Jan 2025 20:59:31 GMT

I have the same issue, did you manage to find a fix for this?

Re: Restricted Services

LeeDO — Sat, 18 Jan 2025 21:08:00 GMT

No still waiting for help but as soon as I hear something I'll let you know how to get it resolved.

Re: Restricted Services

Mr+Flibbles+86 — Mon, 20 Jan 2025 08:46:24 GMT

Thanks for escalating this. We’ve sent an invite to chat.