topic Returning from abroad in Sky Mobile

Returning from abroad

F0w — Sat, 18 Jan 2025 09:45:05 GMT

I have returned from a trip out of the EU where I turned my mobile service & data roaming off and didn't use my data.
I have returned and my phone won't connect to a network and keeps coming up with SOS sign.

I have turned my mobile data on/off, phone on/off, made sure all updates are done etc. and still not working.
Does anyone know how to fix this please?

Re: Returning from abroad

caesarome — Sat, 18 Jan 2025 10:27:32 GMT

@F0w

Have you made sure this is set to home:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad..

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.