topic Re: Ordered the wrong sim plan and would like to cancel in Sky Mobile

Ordered the wrong sim plan and would like to cancel

Lukelaidlaw — Fri, 17 Jan 2025 07:51:41 GMT

Hello,

I recently ordered a phone with a sim plan and would like to cancel this ordered and send the phone back as I cannot afford the correct sim plan.

kind regards,

Luke laidlaw

Re: Ordered the wrong sim plan and would like to cancel

63johnw — Fri, 17 Jan 2025 08:09:21 GMT

Hi @Lukelaidlaw the only way to cancel an order is by calling sky. You can call on 150 from a sky sim.

Re: Ordered the wrong sim plan and would like to cancel

Daniel0210 — Fri, 17 Jan 2025 08:33:47 GMT

@Lukelaidlaw wrote:
I recently ordered a phone with a sim plan and would like to cancel this ordered and send the phone back as I cannot afford the correct sim plan.

@Lukelaidlaw

It's unclear from your post whether the device has already been delivered to you. If it has then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. As stated above dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.