topic Re: Sky mobile bill in Sky Mobile

Sky mobile bill

Alcapone19811 — Fri, 17 Jan 2025 07:19:42 GMT

Been charged twice,looking for a refund

Daniel0210 — Fri, 17 Jan 2025 07:30:11 GMT

Have you made an unnecessary manual payment when you already have a direct debit or continuous card payment set up?

Alcapone19811 — Fri, 17 Jan 2025 07:32:52 GMT

It's a direct debit

Daniel0210 — Fri, 17 Jan 2025 07:38:36 GMT

Check the dates that the two bills cover. Are they the same?

Alternatively are you a new customer

Alcapone19811 — Fri, 17 Jan 2025 07:48:20 GMT

I'm not a new customer,how do I go about getting a refund

63johnw — Fri, 17 Jan 2025 08:10:50 GMT

@Alcapone19811 wrote:
I'm not a new customer,how do I go about getting a refund

Call sky on 150 @Alcapone19811 but you didn't say if the two payments were for the same billing period ?

Alcapone19811 — Fri, 17 Jan 2025 08:11:49 GMT

Same billing period

Alcapone19811 — Fri, 17 Jan 2025 08:12:44 GMT

Do sky mobile have a live chat

Thanks

63johnw — Fri, 17 Jan 2025 08:15:16 GMT

You could try the chat link on here but not sure if it's live chat or leads to live chat @Alcapone19811