topic Re: Bill in Sky Mobile

Bill

Ahlanna — Thu, 16 Jan 2025 18:14:52 GMT

I can't work out why my bill for feb 2025 is showing up £100 more than it should be whilst having a £0 spending cap on both my devices

Re: Bill

GD1 — Thu, 16 Jan 2025 18:23:19 GMT

@Ahlanna Have you looked at the bill breakdown? As customers we can't see your bills, you'll need to look closely at this bill to see what the charges relate to.

Re: Bill

caesarome — Thu, 16 Jan 2025 19:20:07 GMT

@Ahlanna

Have you been abroad recently ?

Re: Bill

Ahlanna — Thu, 16 Jan 2025 19:52:46 GMT

Last time I went abroad was start of November meaning it would of went in Decembers bill not February's and I didn't use my date, calls or texts as I roamed off the free wifis surrounding

Re: Bill

caesarome — Thu, 16 Jan 2025 20:04:25 GMT

So looking at your bill itself what does it show that these charges are from ?

Re: Bill

Ahlanna — Thu, 16 Jan 2025 20:07:33 GMT

I have checked the bill break down and it looks like they are charging me twice for both of the devices I have making them both double what they should be but I don't know how I can go about this to get it back to normal before the bill comes out as I have tried ringing them multiple times

Re: Bill

caesarome — Thu, 16 Jan 2025 20:12:17 GMT

Do these double charges cover the same date period ?

Re: Bill

Ahlanna — Thu, 16 Jan 2025 20:13:30 GMT

it appears so on the app

Re: Bill

caesarome — Thu, 16 Jan 2025 20:16:31 GMT

In that case all you can do is to stay on the line as you will need to speak to Sky about this.