Sky Mobile B/O backlog

Atplex — Thu, 16 Jan 2025 15:34:29 GMT

I've tried to remain patient on this but have got to the point where I don't know what to do

In early November I ordered an Iphone 16 - all was fine, got the email from DPD about delivery, took it in etc etc

As this was a present for my son, I didn't open the box until the next day to get it going and this is where I hit the problem - initially everything looked normal, broke the security seal on the iphone box, opened it up and.... there is no phone

I immediately raised this with sky - was asked to send numerous photos of the missing phone - yes seriously, and the box and a complaint was raised on 17th November.

I did not hear anything back from Sky until the 31st December. This request has gone to the mobile B/O team - a team that you cannot contact, not even the customer services team can contact them directly, all they can do is send an email to them.

Any way, on the 31st I was advised that my complaint has been upheld and a new phone would be dispatched to me and some compensation issued

Well here we are 17 days later and still nothing and I am back in the loop of not being able to get in touch with the B/O team. I've called customer service, done the live chat and gone through facebook. All I'm told is my case is open, it's a priority and they will contact me and that the team is experience a backlog to work through

Has anyone else every experienced anything like this? or any ideas of any other avenues I can explore?

I appreciate at times there can be a delay but essentially my phone was stolen and 2 months later I'm still without whilst paying for a phone I don't have!

Re: Sky Mobile B/O backlog

caesarome — Thu, 16 Jan 2025 16:02:50 GMT

@Atplex

All you can do is to register a complaint by this online form:

https://www.sky.com/help/complaints

topic Sky Mobile B/O backlog in Sky Mobile

Sky Mobile B/O backlog

Re: Sky Mobile B/O backlog