topic Re: Sim activation in Sky Mobile

Sim activation

Cogsy+1 — Thu, 16 Jan 2025 10:50:10 GMT

Just before Christmas I decided to have a look at the offers as I was thinking about gifts for my daughter and sure enough I saw just the thing MacBook, dongle, and sim brilliant as she can access the internet when we are travelling out and about so after Christmas I tried to activate the SIM card but was unable to as it said I needed a pac code which I don't have one so I phone sky to get some help in the activation, but the person on the phone wasn't interested in the sim he was just trying to get me to have a new phone 🤬 so when I convinced him I didn't want a phone just the sim activated he put me on hold several times then hung up 🤬🤬🤬 so I emailed you several times, I have sent messages several times and still no reply still no help, but you are happy enough to keep taking my money so I'm paying for a service that I'm not receiving (removed) now please just take your products back (removed)

MODERATOR NOTE: Inappropriate remark(s) removed.
MODERATOR NOTE: Unfounded allegation(s) removed.

Re: Sim activation

caesarome — Wed, 15 Jan 2025 16:03:18 GMT

@Cogsy+1

When you ordered the Mac did you also order a sim by ordering a data plan ?

Do note that you would need a dongle to use the sim with the Mac as the Mac itself doesn't have a sim slot,

Re: Sim activation

Cogsy+1 — Wed, 15 Jan 2025 18:59:43 GMT

I'm sure I put MacBook, Dongle, SIM card

Re: Sim activation

caesarome — Wed, 15 Jan 2025 19:32:47 GMT

So you can't activate the sim card via your online account, the same one you used when placing the order:

https://www.sky.com/myaccount/mobile/activate-sim/1/with-code

Re: Sim activation

Cogsy+1 — Wed, 15 Jan 2025 21:31:14 GMT

No as I said in my main post when I tried to activate it online it said I need a pac code ????! this why I so irate Jesus

Re: Sim activation

caesarome — Wed, 15 Jan 2025 22:18:58 GMT

Very odd as a pac code is only used when transferring a number so all you can do is to contact Sky via social media so facebook messenger or Whatsapp to see if they can get this activated for you.

Re: Sim activation

Kelsingra — Thu, 16 Jan 2025 09:23:43 GMT

Hey @Cogsy+1

Thanks for using the Sky Community! 😊

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sim activation

Tom-W19 — Thu, 16 Jan 2025 11:06:43 GMT

Thanks for escalating. We've sent an invite to @Cogsy+1.

Re: Sim activation

Tom-W19 — Sun, 19 Jan 2025 11:06:55 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.