topic No signal in New York in Sky Mobile

SOS in USA

Shannon0587 — Wed, 15 Jan 2025 00:19:30 GMT

I'm in USA. All was working fine for the first 24hrs, but my phone now shows SOS unless connected to WiFi. Phone off and on doesn't work. Data roaming all in. Was fine until this afternoon and done nothing different. Help! Thank you.

Re: SOS in USA

mark+kenedy — Wed, 15 Jan 2025 01:24:57 GMT

Same here been working fine upto a couple of hours ago no signal on either phone has to be a sky issue hopefully there on the case

Re: SOS in USA

Jay_Joshi — Wed, 15 Jan 2025 03:19:45 GMT

Same here, I'm in Vegas and both my sims with sky have no network connection. This has happened since 11am local when I was in Arazona (-7 hrs GMT), and still happening in Vegas at 7.20pm (-8 hrs GMT). What's going on?

Re: SOS in USA

lozzagirl — Wed, 15 Jan 2025 08:51:00 GMT

Same here, I am also in New York and the first 24 hrs was fine but now just showing SOS. My husband is on a different network and hos is fine.

SOS showing in USA

Gr4ham — Wed, 15 Jan 2025 10:06:12 GMT

Traveling in the US this week, and moving through multiple states. Mobile passport worked fine for first couple of days and recieved text etc but after one flight it went dead and just showing SOS. (had the text message for earlier that day to say MP had started)

tried re starting phone

tried all steps on the sky guides - sending settings, etc

tried choosing the carrier

checked sim applications > roaming > but can't see the usual options for home / abroad etc (as this has worked before) can only see automatic or sky settings as options here

any advice or thoughts appreciated!

Re: SOS in USA

Bennycharlo — Wed, 15 Jan 2025 10:33:14 GMT

Same here. Both me and my partner had full service until about 3pm New York time. We have been on sos for over 12 hrs now

Re: SOS in USA

63johnw — Wed, 15 Jan 2025 10:40:41 GMT

Sounds there is an issue over there with sky and their partners. Have you all tried rebooting your phones ? Try turning flight mode on then off ?

Re: SOS in USA

JDeeIE — Wed, 15 Jan 2025 12:52:00 GMT

It would be useful if people pointed out if they are a Sky UK or Sky Ireland customer.

Is it affecting either or both ?

Re: SOS in USA

Egb03 — Wed, 15 Jan 2025 13:19:16 GMT

I'm in New York right now and my phone has done the same. I've been here for a week and it's been completely fine then yesterday around 3 it stopped working and has been on sos mode ever since.

Re: SOS in USA

Egb03 — Wed, 15 Jan 2025 14:10:54 GMT

Hi, to anyone still struggling like me, I've ended up having to call Sky on my mums phone to talk and they have only just realised that there is an issue through me telling them. They have said give them 3 to 4 hours to fix the problem. They are refunding me £2 from yesterday data roaming so if you call you can get a refund as well. If your phone is still in sos mode 4 hours after this post I would suggest calling up and telling them. Hope this helps 🙂

Re: SOS in USA

Jay_Joshi — Wed, 15 Jan 2025 15:16:11 GMT

Hi, I have tried rebooting and I have tried selecting network provider manually, but nothing happens. When deselection "automatic" network operator, then trying to manually select one, ot says "selected network not available" for all the listed networks. It's not only happening on my phone (Samsung Galaxy Z5 Fold 5G), this same thing is happening on my wife's Samsung Galaxy S24 Ultra 5G as well.

Re: SOS in USA

mikey11123456 — Wed, 15 Jan 2025 15:45:56 GMT

Same problem. In Vegas and have spent over an hour with Sky customers services. It's 0745 Vegas time and it is clear they do not know the wider issue affecting Sky customers in the USA.
Really poor show from Sky and deeply frustrating.

Re: SOS in USA

Jay_Joshi — Wed, 15 Jan 2025 16:20:29 GMT

Hi Mikey, I can't even call them because both me and my wife are with Sky and I can't call anyone. This means that me and the misses can't explore on our own, we have to be stuck together. Also, we're in a different country, so should anything happen to us, we can call anyone.

No phone network in Orlando USA no one is dealing with it

mark+kenedy — Wed, 15 Jan 2025 21:48:32 GMT

I haven't phones that have now not been working for two days just a satellite icon I have tried everything, why are sky ignoring there customers this is realing not a good service not even acknowledging please get in touch tell us what is going on

No signal in New York

Mmmci — Wed, 15 Jan 2025 23:10:21 GMT

We are on holiday in New York and my husbands sky mobile is not getting any signal. Only a satellite symbol and an SOS symbol on the top of the screen. Very frustrating. He has gone through the options given in the Help section but nothing is working. Can someone please help?

Re: No signal in New York

JDeeIE — Wed, 15 Jan 2025 23:17:28 GMT

USA roaming seems to have gone kaput in the last 24 hours, you aren't alone.

Re: SOS in USA

Erin080602 — Wed, 15 Jan 2025 23:55:31 GMT

I'm exact same, travelling New York on my own and data went out around 2/3pm. SOS mode ever since, no way of getting in touch with Sky to let them know as im alone! What a pain!

Re: SOS in USA

thakki — Thu, 16 Jan 2025 00:34:52 GMT

Also in NYC and phone been in SOS all afternoon and evening

Re: SOS in USA

ChloeK2 — Thu, 16 Jan 2025 02:41:34 GMT

Signal has gone down this evening in FL, did signal get restored once Sky was called? It's not safe to be abroad with no signal.

Re: SOS in USA

Jay_Joshi — Thu, 16 Jan 2025 02:46:16 GMT

I'm back in the UK on the 19th, I'll call them about this issue. By the way, I've been without connection now for about 32 hours, and still counting.