topic How do I remove a mobile device from my account in Sky Mobile

How do I remove a mobile device from my account

mollywopsy69 — Wed, 15 Jan 2025 19:55:14 GMT

We have a mobile device on my account that's fully paid for

Re: How do I remove a mobile device from my account

caesarome — Wed, 15 Jan 2025 20:10:18 GMT

Only devices returned to Sky will be removed, for others like any that you are keeping they will remain on the account but do not count as an active device so should prevent you from placing another order.

Re: How do I remove a mobile device from my account

VickyR184 — Sat, 01 Feb 2025 10:33:26 GMT

My devices that are fully paid for and are at least 4 years old are still showing as active devices and, the agent I spoke to at sky said he couldn't remove them!

Re: How do I remove a mobile device from my account

63johnw — Sat, 01 Feb 2025 11:29:39 GMT

That's correct @VickyR184 only devices returned to sky can be removed.

Re: How do I remove a mobile device from my account

VickyR184 — Sat, 01 Feb 2025 14:14:29 GMT

It was the fact they were still showing as active devices, that's the problem as I wanted to add someone else on to my family plan. I did put a complaint in as I couldn't get anyone to help me and this morning they aren't active any more! I don't like complaining but it least it got something done about it.

Re: How do I remove a mobile device from my account

Helvie — Mon, 17 Mar 2025 14:49:07 GMT

I want to do the same as I no longer own one of the phones showing in my account so annoying I can't get rid of it. Can you tell me who you made the complaint to?

Re: How do I remove a mobile device from my account

Daniel0210 — Mon, 17 Mar 2025 14:51:05 GMT

@Helvie

If it's currently preventing you from placing an order call Sky where an agent can place an order for you.

Re: How do I remove a mobile device from my account

Helvie — Mon, 17 Mar 2025 20:16:29 GMT

I've tried calling sky but can't find a number anywhere just the forums and bot chats which are most annoying as the bot doesn't properly understand the question. Do you have a direct number ?

Re: How do I remove a mobile device from my account

Daniel0210 — Mon, 17 Mar 2025 20:18:03 GMT

@Helvie

150 from your Sky mobile.