topic Device Swap in Sky Mobile

Device Swap

Csteele88 — Wed, 15 Jan 2025 14:19:44 GMT

Hello,

I recently made a device swap and was told to send my old device (a tablet) back when my new device was delivered, problem is they sent me a phone sized box, for a tablet.

I have been on live chat 4 times now to request the correct size of packaging to send the tablet back, they keep sending me the same size of box my phone came in, a tablet definitely won't fit in it.

What do I do now? I've missed the 14 day deadline to send it back (thanks to sky) asked for yet another adequate size of package again on Friday, just for another phone sized box to show up.

Re: Device Swap

SKY1992bf — Wed, 15 Jan 2025 14:32:28 GMT

@Csteele88 Afaik you can only swap like for like

eg phone for phone, not phone for tablet hence the packaging

alternatively you can source your own packaging which may be the way to go

@caesarome @63johnw can you confirm?

Re: Device Swap

Csteele88 — Wed, 15 Jan 2025 14:35:07 GMT

Phone for phone? How come they offered me a Google pixel 9 pro as a swap for my Samsung tab S9 tablet then?

I definitely swapped my tablet for a mobile....

Re: Device Swap

63johnw — Wed, 15 Jan 2025 14:39:14 GMT

Sorry @SKY1992bf i dont know the answer to that one.

Re: Device Swap

SKY1992bf — Wed, 15 Jan 2025 14:39:43 GMT

@Csteele88 I've asked a couple of fellow superusers for clarification so I'll advise that you wait for one of them to respond

however it would seem that sky are expecting a phone instead of the tablet

Re: Device Swap

Csteele88 — Wed, 15 Jan 2025 14:41:05 GMT

@SKY1992bf okay well one responded saying they don't know already.

I have screenshots confirming the swap and both devices, so not sure why they are expecting a phone when its clearly a tablet lol

Re: Device Swap

SKY1992bf — Wed, 15 Jan 2025 14:42:31 GMT

@Csteele88 I'll see if I can get a definite answer from sky

Re: Device Swap

Csteele88 — Wed, 15 Jan 2025 14:43:34 GMT

@SKY1992bf ok thanks mate.

I'm also speaking to the sky social media team on twitter, so hopefully they can sort it out