https://helpforum.sky.com/t5/Sky-Mobile/Requesting-an-eSIM/m-p/4882208#M239077 <P>I bought a new iPhone 15 from sky to replace my iPhone XS Max. However, I cannot convert my existing sim to an eSIM. I have tried using my Sky App and have also called Sky twice. However, despite this I have not received an e-mail allowing me to install the eSIM. Without this I cannot use my new phone. What should I do?</P> Wed, 15 Jan 2025 12:06:18 GMT RJW4 2025-01-15T12:06:18Z https://helpforum.sky.com/t5/Sky-Mobile/Requesting-an-eSIM/m-p/4882208#M239077 <P>I bought a new iPhone 15 from sky to replace my iPhone XS Max. However, I cannot convert my existing sim to an eSIM. I have tried using my Sky App and have also called Sky twice. However, despite this I have not received an e-mail allowing me to install the eSIM. Without this I cannot use my new phone. What should I do?</P> Wed, 15 Jan 2025 12:06:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Requesting-an-eSIM/m-p/4882208#M239077 RJW4 2025-01-15T12:06:18Z https://helpforum.sky.com/t5/Sky-Mobile/Requesting-an-eSIM/m-p/4882209#M239078 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4305849">@RJW4</a>&nbsp; you can't put the sim from your XS max into your new phone. That will work.&nbsp;</P> Wed, 15 Jan 2025 12:07:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Requesting-an-eSIM/m-p/4882209#M239078 63johnw 2025-01-15T12:07:18Z