topic Re: Issues porting number from another service provider in Sky Mobile

Issues porting number from another service provider

BrianBEP — Tue, 14 Jan 2025 15:12:45 GMT

I've been 11 days without mobile phone service since a partial port and no end in sight with the tech team at Sky. Has only one else had issues or can give some advice where to turn on this

Re: Issues porting number from another service provider

63johnw — Tue, 14 Jan 2025 16:21:48 GMT

Hi @BrianBEP you could try a formal complaint to see if that leads anywhere.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Issues porting number from another service provider

JDeeIE — Tue, 14 Jan 2025 18:19:19 GMT

Port problems must be raised externally by the provider (Sky) with the (American) company the big 4 networks all choose to sign onto for PAC processing.

Raise a complaint via email, because it should only take one enquiry for Sky to process a internal tech report to action the external action of investigation (& port issue correction).