topic Re: ESIM not activating in Sky Mobile

ESIM not activating

Georgina58 — Mon, 13 Jan 2025 18:32:16 GMT

Took a contract out for and iPad in July had to go to apple for a repair in December. Contacted sky who advised me they would send a physical sim out which they did. I have tried since the 3/01/25 to download the eSIM onto my device and I'm getting an error message to say it cannot be downloaded. I am now without any data on the iPad and cannot use it for its intended purpose. This is really disappointing as I am a valued sky customer of 28+ years. I have contacted sky repeatedly and just got passed from pillar to post and the issue not being resolved. Twice someone is supposed to have rung me back and hasn't. I don't know what to do now because I don't want to pay for a service that I'm not receiving?

Re: ESIM not activating

Lisa-P1987 — Tue, 14 Jan 2025 11:00:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: ESIM not activating

Lisa-P1987 — Thu, 16 Jan 2025 11:09:47 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks