topic Re: My old number hasn’t changed over in Sky Mobile

My old number hasn’t changed over

Amy78910 — Tue, 14 Jan 2025 00:24:07 GMT

When I check under mobile service my old number hasn't changed over. I need this sorted as soon as possible

Re: My old number hasn’t changed over

63johnw — Tue, 14 Jan 2025 07:37:39 GMT

Hi @Amy78910 can you confirm you have ported a number from a different network to sky ? You aren't trying to switch a number from a sky sim to a new sky sim with a different plan (as that's not possible) ?

Re: My old number hasn’t changed over

Amy78910 — Tue, 14 Jan 2025 08:01:08 GMT

Yes I am moving over my sky from three mobile. It appears in my sky account as moved over when I view my account it has my number there but under settings > mobile service > SIMS it is a different (Sky) number

Re: My old number hasn’t changed over

63johnw — Tue, 14 Jan 2025 08:21:41 GMT

When did you give sky your PAC @Amy78910 and have sky told you it's complete ? If yes and this is an iPhone go to settings, phone, my number and check the correct number is stored there. If not the change it, exit and restart your phone. It can take a few attempts to save.

Re: My old number hasn’t changed over

Amy78910 — Tue, 14 Jan 2025 08:23:17 GMT

When I try to do this, I click save but nothing happens/it won't update the number.
Yes sky have confirmed it's done and it's been a number of weeks

Thanks for your help so far

Re: My old number hasn’t changed over

63johnw — Tue, 14 Jan 2025 08:25:41 GMT

It can take a lot (and I mean a lot) of attempts for some people @Amy78910. A friend of mine was having this issue and his wouldn't save, eventually his updated by itself. It's worth keeping trying every now and then but hopefully it will update for you soon.

Re: My old number hasn’t changed over

caesarome — Tue, 14 Jan 2025 09:35:15 GMT

@Amy78910

Give this a try to refresh your settings:

Go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

Re: My old number hasn’t changed over

63johnw — Wed, 15 Jan 2025 14:17:33 GMT

Have this been resolved yet @Amy78910 ?

Re: My old number hasn’t changed over

Amy78910 — Wed, 15 Jan 2025 14:33:23 GMT

Yes this has worked for me, thanks very much!

Re: My old number hasn’t changed over

63johnw — Wed, 15 Jan 2025 14:40:11 GMT

Can you say which thing worked so it can be marked for other customers with the same issue @Amy78910 ?

Re: My old number hasn’t changed over

Russell0401 — Fri, 01 Aug 2025 05:49:51 GMT

I saw this post and it's the only thing that has actually worked

thank you 🙂