topic Re: Follow on. in Sky Mobile

Phone isn’ charging

Cer16 — Mon, 13 Jan 2025 17:04:36 GMT

I have attempted to contact sky and also use the online website and app to have my phone returned for repairs as it is currently no longer charging.
Each time, an error message appears stating that the link is no longer valid.
My phone is in warranty and I would like to have it returned for a repair before it runs out but accessing it seems to be basically impossible.

Follow on.

Cer16 — Mon, 13 Jan 2025 17:09:13 GMT

this is ridiculous!
all i want to do is repair my phone but sky cant update its links!!!!!

Re: Follow on.

caesarome — Mon, 13 Jan 2025 17:19:08 GMT

@Cer16

Was this the link you are trying to use:

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Re: Follow on.

Cer16 — Mon, 13 Jan 2025 17:23:02 GMT

Just used the link and it has returned to this for 4 time

Re: Follow on.

caesarome — Mon, 13 Jan 2025 17:30:47 GMT

All you can do is to get in contact with Sky for help:

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.