topic Re: Return phone still being charged in Sky Mobile

Return phone still being charged

Heatherwilliams — Sun, 12 Jan 2025 10:33:49 GMT

Hello my mobile was returned to you and I have an email to prove this please explain why I am still having payments taken out of my account.

i was assured this would not happen and the return of my phone would end my contract with you.?

Re: Return phone still being charged

GD1 — Sun, 12 Jan 2025 10:42:04 GMT

@Heatherwilliams Your post has been moved fro the email forum as you are not actually emailing Sky, it is intended for Sky/Yahoo email issues.

Also you're not contacting Sky customer services by posting on the community.

Re: Return phone still being charged

63johnw — Sun, 12 Jan 2025 10:46:45 GMT

Hi @Heatherwilliams did you return the phone in the 31 day cooling off period ? When did you return it as it takes 2-3 weeks to process returns, this will be longer over the Christmas period ?