topic Re: Cancelled in Sky Mobile

Cancelled

Valentin2 — Sat, 11 Jan 2025 16:13:41 GMT

My order was cancelled but don't receive my money back

Re: Cancelled

caesarome — Sat, 11 Jan 2025 16:15:47 GMT

When was it cancelled as a refund can

take a few weeks to be returned to you so if it has been longer than this then you will have to chase it up with Sky by calling them about it.

Re: Cancelled

63johnw — Sat, 11 Jan 2025 16:16:19 GMT

Hi @Valentin2 when was the order cancelled as it can take a week or two for refunds to come through.

Re: Cancelled

Valentin2 — Sat, 11 Jan 2025 16:42:35 GMT

It has more then one month cancelled

What number i need to call

Re: Cancelled

caesarome — Sat, 11 Jan 2025 16:52:58 GMT

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Cancelled

Valentin2 — Tue, 14 Jan 2025 18:46:52 GMT

Tell me please what number I need to call. I can't find the number

Re: Cancelled

Daniel0210 — Tue, 14 Jan 2025 18:53:35 GMT

@Valentin2

Following the instructions and link from @caesarome shows the number for me but we understand some people aren't seeing it at present. I'm afraid Sky don't allow the actual number to be given directly in a post.

Re: Cancelled

PandJ2020 — Tue, 14 Jan 2025 19:05:39 GMT

@Daniel0210 wrote:
@Valentin2
Following the instructions and link from @caesarome shows the number for me but we understand some people aren't seeing it at present. I'm afraid Sky don't allow the actual number to be given directly in a post.

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