topic My services are not back on in Sky Mobile

My services are not back on

Kiran13 — Sat, 11 Jan 2025 14:05:59 GMT

Hello, I have paid my bill and my services are restricted I am in the process of filling in a new job application and the deadline is today and I am unable to call out for assistance in my forms to comeplte or use my data at all on all devices. I need suppor to get these services abck on since I have paid the outstanding debt

Re: My services are not back on

Daniel0210 — Sat, 11 Jan 2025 14:09:26 GMT

@Kiran13
Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

Re: My services are not back on

63johnw — Sat, 11 Jan 2025 14:10:08 GMT

Hi @Kiran13 if your services have been restricted the to get them back on you need to pay the bill in full, if more than 10 days late you may also need to pay the next bill. You also need to set up a new continuous payment method (such as a direct debit). Once done and the payment clears in Skys account then services will be restored. As it's a weekend this could take longer.

Re: My services are not back on

SKY1992bf — Sat, 11 Jan 2025 14:10:08 GMT

@Kiran13 Have you also setup a new continuous payment method has this also needs to be done before service is restored

In addition if you have made the payment only today, it's unlikely to clear and reach Skys account until Tuesday/Wednesday next week has payments aren't paid at weekends