topic Lost phone in Sky Mobile

Lost phone

Amn2 — Sat, 11 Jan 2025 13:31:25 GMT

Hi i lost my phone i already ordered new sim card

can you please blacklist my device and give me following documents so i can get my phoneback from my insurance

proof of usage

proof of barring

proof of purchase

Re: Lost phone

Daniel0210 — Sat, 11 Jan 2025 13:33:31 GMT

@Amn2

The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

It may also be a good idea to register the loss/theft on the Immobilise website https://www.immobilise.com

Re: Lost phone

caesarome — Sat, 11 Jan 2025 13:45:35 GMT

@Amn2

Are you able to track the phone via either of these links depending on what device it was:

https://support.apple.com/en-gb/HT201472

https://support.google.com/accounts/answer/7177579?

https://www.samsung.com/uk/apps/smartthings-find/

If not then you will need to get in touch with Sky to get it blocked as it can not be arranged via here as we are customers here who help each other.

Re: Lost phone

Akshaya_ — Tue, 04 Feb 2025 13:53:00 GMT

Hello I lost my device I need proof of purchase for my device

Re: Lost phone

63johnw — Tue, 04 Feb 2025 13:54:12 GMT

Hi @Akshaya_ have you read post number 2 above ?

Re: Lost phone

caesarome — Tue, 04 Feb 2025 13:54:44 GMT

@Akshaya_

Thr post above by @Daniel0210 @answers this do have you read it ?

Re: Lost phone

Madeehamehboob — Mon, 03 Mar 2025 14:48:05 GMT

Yes. Please I want proof of usage from day 1st to the lost date 25.02.2025 plz

Re: Lost phone

Daniel0210 — Mon, 03 Mar 2025 14:51:38 GMT

@Madeehamehboob

See post 2 in this thread.