topic Re: Piggy bank in Sky Mobile

Piggy bank

Cath114 — Fri, 10 Jan 2025 16:11:11 GMT

How do I check how much data I have and piggy bank. It used to be easy to find and roll it over now I can't even find it

Re: Piggy bank

caesarome — Fri, 10 Jan 2025 16:15:24 GMT

@Cath114

You can do this via the mobile section of the MySky app or online here:

https://www.sky.com/myaccount/mobile/piggybank

Re: Piggy bank

Cath114 — Fri, 10 Jan 2025 16:22:17 GMT

Iv tried this and I still can't see my piggy bank details

Re: Piggy bank

caesarome — Fri, 10 Jan 2025 16:31:00 GMT

What happens when you login to the link I have posted above ?

Re: Piggy bank

Cath114 — Fri, 10 Jan 2025 16:38:04 GMT

Goes to the new phone page

Re: Piggy bank

63johnw — Fri, 10 Jan 2025 16:43:52 GMT

Can you access the my sky app @Cath114 ? Mobile tab ?

Re: Piggy bank

caesarome — Fri, 10 Jan 2025 16:47:26 GMT

@Cath114

Is your account linked:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Piggy bank

Cath114 — Fri, 10 Jan 2025 17:02:32 GMT

Just double checked and yes

Re: Piggy bank

Cath114 — Fri, 10 Jan 2025 17:05:16 GMT

Yes and iv deleted the app and reinstalled it

Re: Piggy bank

caesarome — Fri, 10 Jan 2025 17:07:13 GMT

@Cath114

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Piggy bank

Greenfingers001 — Sat, 11 Jan 2025 13:04:14 GMT

Thanks for escalating this. We’ve sent @Cath114 an invite to chat.