topic Re: Invalid Postcode in Sky Mobile

Invalid Postcode

AntonVeselov — Mon, 06 Jan 2025 10:54:16 GMT

Dear Sir/Madam,

I am trying to activate Sim cards for myself & my wife but website does not accept our Eircode. Could you please help us? Thx. Rg, Anton

Moderator note: personally identifiable information removed

Re: Invalid Postcode

caesarome — Sun, 05 Jan 2025 19:22:39 GMT

@AntonVeselov

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Invalid Postcode

Greenfingers001 — Mon, 06 Jan 2025 09:10:30 GMT

Thanks for escalating this. We’ve sent @AntonVeselov an invite to chat.

Re: Invalid Postcode

AntonVeselov — Wed, 08 Jan 2025 09:32:10 GMT

Hi Steve,

Please call Anna around 12 pm today to activate her SIM card.

Best regards,

Anton

Re: Invalid Postcode

SamR4 — Thu, 09 Jan 2025 18:10:03 GMT

@AntonVeselov did you get this resolved?

Re: Invalid Postcode

AntonVeselov — Fri, 10 Jan 2025 14:02:10 GMT

Hi Sam,

Yes, SIMs were activated, however, my wife's number was not transfered to SKY Sim. Could you please change her existing number (New Sky SIM) to her old number (Vodafone Sim)?

Please feel free to ring her anytime today.

Best regards,

Anton

Re: Invalid Postcode

SamR4 — Fri, 10 Jan 2025 14:06:32 GMT

Hi @AntonVeselov , I think you are mistaking me so for someone who works for sky. I do not, I am (was) a customer who wanted to get Sky Mobile in Ireland.

I wish you the best of luck. I cancelled my contract this morning , was within the 14 day cooling off period. I'm going to go with Vodafone, costs a little more per month, but it's worth it considering the shocking customer service provided by Sky. They couldn't resolve a simple login issue and had me doing the same trouble shooting steps over and over, on different devices. They clearly had no clue what was wrong and were just following a script. If I can't login the I can't use their service, so bye bye Sky.

Re: Invalid Postcode

AntonVeselov — Fri, 10 Jan 2025 14:16:19 GMT

Hi Sam,

Sorry, I've logged in from mobile phone and did not notice that you are not working for Sky 😄

Yes, my issue got resolved pretty quickly after I wrote on this forum, however, my wife's old number is still not transfered.

I was also impressed by how unstable is sky registration process (Eircode issue looks like a very simple problem which needs to be resolved on the website).

Be careful with Vodafone, as I've been a very loyal vodafone customer for the last 4 years until I noticed that they charge us 90 euro for 2 SIM cards per month (which is absolute nonsense as I work in Telecoms Industry and know how much SIM card costs them per month).

Best regards,

Anton