topic Re: Ireland postcode not recognized in Sky Mobile

Ireland postcode not recognized

olivier3 — Tue, 07 Jan 2025 11:41:27 GMT

Hi there,

I am unable to activate my SIM card as the error code is not recognised online.

Could you please assist me?

Olivier

Re: Ireland postcode not recognized

olivier3 — Tue, 07 Jan 2025 11:43:44 GMT

*the eircode is not recognised

Re: Ireland postcode not recognized

63johnw — Tue, 07 Jan 2025 11:55:06 GMT

Hi @olivier3 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Ireland postcode not recognized

Mr+Flibbles+86 — Tue, 07 Jan 2025 12:04:26 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Ireland postcode not recognized

SamR4 — Thu, 09 Jan 2025 18:09:13 GMT

@olivier3 Did you get this resolved? I have exactly the same issue and it's still unresolved

Re: Ireland postcode not recognized

olivier3 — Fri, 10 Jan 2025 12:37:24 GMT

My issue is still not resolved. Can I get soemone to help?

Thank you

Re: Ireland postcode not recognized

63johnw — Fri, 10 Jan 2025 12:49:37 GMT

@olivier3 Did you respond to the chat invite that was sent ? Why could they not resolve your issue ?

Re: Ireland postcode not recognized

olivier3 — Fri, 10 Jan 2025 12:51:45 GMT

can you please resend? the link disappeared

Re: Ireland postcode not recognized

Lisa-P1987 — Fri, 10 Jan 2025 12:53:45 GMT

Hi there olivier3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Ireland postcode not recognized

olivier3 — Fri, 10 Jan 2025 12:54:48 GMT

They're not resolving the eircode issue, but trying to move my number to sky mobile, which start to be a painfull process too.

Re: Ireland postcode not recognized

SamR4 — Fri, 10 Jan 2025 14:03:46 GMT

@olivier3 I wish you the best of luck. I cancelled my contract this morning , was within the 14 day cooling off period. I'm going to go with Vodafone, costs a little more per month, but it's worth it considering the shocking customer service provided by Sky. The couldn't resolve a simple login issue and had me doing the same trouble shooting steps over and over, on different devices. They clearly had no clue what was wrong and were just following a script. If I can't login the I can't use their service, so bye bye Sky.

Re: Ireland postcode not recognized

olivier3 — Sat, 11 Jan 2025 10:08:42 GMT

Even canceling a service is a frustrating experience. I can’t wait to move on from Sky—I wonder why I started with them in the first place.

Re: Ireland postcode not recognized

Mayla — Wed, 07 Jan 2026 00:34:38 GMT

I cant activate the sim