https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4877083#M238483 <P>Thanks for escalating this. We’ve sent Eyeman &nbsp;an invite to chat.</P> Fri, 10 Jan 2025 09:00:58 GMT Lisa-P1987 2025-01-10T09:00:58Z https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4876603#M238410 <P>I have ordered an iPhone 16 pro max with sim 5 days ago and next day I was provided with tracking number and promised next day delivery. However when I track my order it says that it is already delivered 8 April 2024 when I have placed an order in 2025. I have tried contacting their customer support team through online chat and phone call and trust me I have never seen such a disaster customer service. They kept sending me wrong tracking number which I was provided already even tho I was keep telling them that this is wrong tracking number. Apparently first 2 times they said to me there is nothing they can do about it and then they said it's gonna be solved in 24 hours which has been 3 days now. I have no idea who to contact now because their superstar customer service doesn't like to solve anyone's problem. And I will get my product because it's never been dispatched with right delivery number.&nbsp;</P> Thu, 09 Jan 2025 17:13:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4876603#M238410 Eyeman 2025-01-09T17:13:18Z https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4876610#M238412 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4300996">@Eyeman</a>&nbsp;</P> <P>To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.</P> <P>This isn't a live chat so replies may not be instant.</P> Thu, 09 Jan 2025 17:19:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4876610#M238412 caesarome 2025-01-09T17:19:47Z https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4876888#M238452 <P>Still waiting for chat to pop up!</P> Thu, 09 Jan 2025 21:27:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4876888#M238452 Eyeman 2025-01-09T21:27:52Z https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4876896#M238453 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4300996">@Eyeman</a>&nbsp;</P> <P>It should be tomorrow now that they make contact.</P> Thu, 09 Jan 2025 21:37:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4876896#M238453 caesarome 2025-01-09T21:37:56Z https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4877083#M238483 <P>Thanks for escalating this. We’ve sent Eyeman &nbsp;an invite to chat.</P> Fri, 10 Jan 2025 09:00:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Wrong-tracking-number-provided-from-Sky-for-my-Phone/m-p/4877083#M238483 Lisa-P1987 2025-01-10T09:00:58Z