topic Re: Mobile swap in Sky Mobile

Mobile swap

JJLester14 — Wed, 08 Jan 2025 19:50:09 GMT

Hi, I've paid my 13 pro phone off so owed nothing and the only way to upgrade (as I'm at max devices) was to swap so I did this sky offered me £... for my handset and I was able to order the 16 pro. Got my new phone all set up but have since been offered a better deal for my old phone. Will I need to ring Sky and let them know I don't want to return or can I just let it run past the 2 week period and they just cancel the offer?

Re: Mobile swap

Tom-W19 — Thu, 09 Jan 2025 10:42:44 GMT

Hi @JJLester14

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147