https://helpforum.sky.com/t5/Sky-Mobile/Order-not-on-account/m-p/4875959#M238307 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4300538">@Kate2702x</a>&nbsp;</P> <P>This happens if for some reason that the device has been ordered on a different account so if you can Sky on 150 on your phone they can both look into this and help you with the esim.</P> Thu, 09 Jan 2025 09:43:04 GMT caesarome 2025-01-09T09:43:04Z https://helpforum.sky.com/t5/Sky-Mobile/Order-not-on-account/m-p/4875945#M238306 <P>I ordered a Samsung tablet on 4th December 2024. It arrived without a problem. However its not showing on my account, so I cannot activate the eSIM for my data plan.&nbsp;<BR /><BR />A contract phone I ordered after the tablet is the only item listed in my account.&nbsp;</P><P>&nbsp;</P><P>How do I add the tablet to my account?&nbsp;<BR /><BR /></P><P>Thank you</P> Thu, 09 Jan 2025 09:34:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-not-on-account/m-p/4875945#M238306 Kate2702x 2025-01-09T09:34:29Z https://helpforum.sky.com/t5/Sky-Mobile/Order-not-on-account/m-p/4875959#M238307 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4300538">@Kate2702x</a>&nbsp;</P> <P>This happens if for some reason that the device has been ordered on a different account so if you can Sky on 150 on your phone they can both look into this and help you with the esim.</P> Thu, 09 Jan 2025 09:43:04 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-not-on-account/m-p/4875959#M238307 caesarome 2025-01-09T09:43:04Z