topic No tracking number in Sky Mobile

No tracking number

Chloe182 — Wed, 08 Jan 2025 20:15:43 GMT

I placed an order this morning for next day delivery but have had no tracking information / delivery updates, will it be delivered tomorrow?

Re: No tracking number

Daniel0210 — Wed, 08 Jan 2025 20:17:12 GMT

@Chloe182
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.

Re: No tracking number

caesarome — Wed, 08 Jan 2025 20:22:45 GMT

@Chloe182

Does nothing appear here for you at present:

https://www.sky.com/ordertracking

If so then I would check back again tomorrow as it can sometimes take 24 hours before a new order appears.