https://helpforum.sky.com/t5/Sky-Mobile/Cancel-my-sky-mobile-order/m-p/4875339#M238181 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4299948">@Anthony116</a>&nbsp;<BR />Sounds like you have the device already so as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 08 Jan 2025 14:08:21 GMT Daniel0210 2025-01-08T14:08:21Z https://helpforum.sky.com/t5/Sky-Mobile/Cancel-my-sky-mobile-order/m-p/4875337#M238180 <P>I'm 3 days and no body has been able to help me set up my eSIM I want to cancel my order&nbsp;</P> Wed, 08 Jan 2025 14:05:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Cancel-my-sky-mobile-order/m-p/4875337#M238180 Anthony116 2025-01-08T14:05:21Z https://helpforum.sky.com/t5/Sky-Mobile/Cancel-my-sky-mobile-order/m-p/4875339#M238181 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4299948">@Anthony116</a>&nbsp;<BR />Sounds like you have the device already so as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 08 Jan 2025 14:08:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Cancel-my-sky-mobile-order/m-p/4875339#M238181 Daniel0210 2025-01-08T14:08:21Z