topic Re: 5G issues with new I phone16 in Sky Mobile

5G issues with new I phone16

Paul504 — Wed, 08 Jan 2025 12:19:06 GMT

I can't get my new I phone to connect to 5G. Been onto apple support and all is fine with phone they say the issue is with sky. Any help appriciated, I have a physical sim

Re: 5G issues with new I phone16

63johnw — Wed, 08 Jan 2025 12:22:05 GMT

Hi @Paul504 have you activated the 5G add on ?

https://www.sky.com/help/articles/sky-mobile-5g

Re: 5G issues with new I phone16

Paul504 — Wed, 08 Jan 2025 12:23:51 GMT

Not sure how to do that?

Re: 5G issues with new I phone16

Daniel0210 — Wed, 08 Jan 2025 12:25:45 GMT

@Paul504

Use the link provided by @63johnw Its very easy (paragraph 3).

Re: 5G issues with new I phone16

Paul504 — Wed, 08 Jan 2025 12:24:58 GMT

Just checked, all added.

Re: 5G issues with new I phone16

63johnw — Wed, 08 Jan 2025 12:27:37 GMT

Are you saying it was already added or have you just added it now @Paul504 ?

Re: 5G issues with new I phone16

Paul504 — Wed, 08 Jan 2025 12:31:45 GMT

Already added thanks