https://helpforum.sky.com/t5/Sky-Mobile/Phone-not-showing-balance-remaining/m-p/4875068#M238134 <P>On my bill I have a phone that's having its monthly payment taken. &nbsp;When I go to my devices to see the balance remaining, that phone isn't showing up. &nbsp;My other phone and old phone all show as expected, just not this one</P> Wed, 08 Jan 2025 11:13:30 GMT Ben120280 2025-01-08T11:13:30Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-not-showing-balance-remaining/m-p/4875068#M238134 <P>On my bill I have a phone that's having its monthly payment taken. &nbsp;When I go to my devices to see the balance remaining, that phone isn't showing up. &nbsp;My other phone and old phone all show as expected, just not this one</P> Wed, 08 Jan 2025 11:13:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-not-showing-balance-remaining/m-p/4875068#M238134 Ben120280 2025-01-08T11:13:30Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-not-showing-balance-remaining/m-p/4875146#M238142 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3040443">@Ben120280</a>&nbsp; this normally happens when, for some reason, the phone has been assigned to a different account. If you phone sky on 150 they will locate it and tell you your options.&nbsp;</P> Wed, 08 Jan 2025 12:18:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-not-showing-balance-remaining/m-p/4875146#M238142 63johnw 2025-01-08T12:18:12Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-not-showing-balance-remaining/m-p/4875901#M238298 <P>Thanks..... after faffing, I found it over a different menu.</P> Thu, 09 Jan 2025 08:41:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-not-showing-balance-remaining/m-p/4875901#M238298 Ben120280 2025-01-09T08:41:31Z