topic Re: Mobile billing in Sky Mobile

Mobile billing

Mia27 — Tue, 07 Jan 2025 20:01:25 GMT

I have paid for my devices and sims, but I'm getting charged for it again. I want to know why

Re: Mobile billing

Daniel0210 — Tue, 07 Jan 2025 20:03:43 GMT

@Mia27

Have you made an unnecessary manual payment whilst having a direct debit or continuous card payment in,place?

Re: Mobile billing

Mia27 — Tue, 07 Jan 2025 20:04:53 GMT

Yes I think I have. How do I fix this?

Re: Mobile billing

Daniel0210 — Tue, 07 Jan 2025 20:06:48 GMT

@Mia27 wrote:

Yes I think I have. How do I fix this?

@Mia27
If you have a continuous payment method set up you should never need to make a manual payment. Let the normal payment be taken. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Mobile billing

Mia27 — Tue, 07 Jan 2025 20:11:18 GMT

does that mean it's paid for this month or the next month? Also will it still try to take the money?

Re: Mobile billing

Daniel0210 — Tue, 07 Jan 2025 20:13:50 GMT

@Mia27

Sky will still try to take the payment as normal. The unnecessary payment will go towards the February bill.

Re: Mobile billing

Mia27 — Tue, 07 Jan 2025 20:15:25 GMT

Will it charge me double or same amount because my estimated total for next month is £0.00

Re: Mobile billing

caesarome — Tue, 07 Jan 2025 20:19:43 GMT

@Mia27 wrote:

Will it charge me double or same amount because my estimated total for next month is £0.00

Can you post a screenshot on that bill but blank out your account and credit agreement numbers.

Re: Mobile billing

Mia27 — Tue, 07 Jan 2025 20:24:16 GMT

Re: Mobile billing

caesarome — Tue, 07 Jan 2025 20:25:47 GMT

Can you expand the plans, devices and balance carried forward sections ?

Re: Mobile billing

Mia27 — Tue, 07 Jan 2025 20:31:24 GMT

Re: Mobile billing

caesarome — Tue, 07 Jan 2025 21:34:22 GMT

Looking at that bill there will be no charge as it shows as £0.00.

Re: Mobile billing

Mia27 — Tue, 07 Jan 2025 21:39:59 GMT

Thank you but Does that mean I paid for this months or next months and is that why I'm still being charged after paying this months already

Re: Mobile billing

caesarome — Tue, 07 Jan 2025 21:41:43 GMT

Can you post a screenshot of this months bill.

Re: Mobile billing

Mia27 — Tue, 07 Jan 2025 21:45:32 GMT

Re: Mobile billing

caesarome — Tue, 07 Jan 2025 21:48:32 GMT

Is that all it shows, where are the actual amounts ?

Re: Mobile billing

Mia27 — Tue, 07 Jan 2025 21:50:01 GMT

That's all it shows with payment received

Re: Mobile billing

caesarome — Tue, 07 Jan 2025 21:56:41 GMT

Payment received might also mean that no payment has actually been taken due to you being in credit.

I think you might need to call Sky about this tomorrow on 150 so they can look into this billing for you.

Re: Mobile billing

Mia27 — Tue, 07 Jan 2025 21:59:41 GMT

I'm in credit? I've paid everything like my upfront payment and first month payment?

Re: Mobile billing

caesarome — Tue, 07 Jan 2025 22:08:30 GMT

If you are new to Sky then you shouldn't need to make any manual payments as Sky will take the bill from the payment method you have set up and doing so will be why you are in credit as they have taken the bill and you have also paid it meaning this payment you have made will have gone onto your account as a credit.