topic Roaming not working in Sky Mobile

Roaming not working

Fos2 — Mon, 06 Jan 2025 17:22:05 GMT

Hi, my phone does not work abroad, I've done all the troubleshooting recommended online but no luck, I keep getting disconnected from online help chat before it is answered and I obviously cannot call as my phone doesn't work.
anyone have any recommendations?

Re: Roaming not working

Greenfingers001 — Tue, 07 Jan 2025 10:29:51 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Roaming not working

Lisa-P1987 — Thu, 09 Jan 2025 12:36:57 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks