https://helpforum.sky.com/t5/Sky-Mobile/Samsung/m-p/4872896#M237849 <P>Samsung a14, everything i try to do something it just locks it for a further 24 hours, happy to do a factory reset but it won't let me! Although my son is very unhappy about a factory reset&nbsp;</P><P>&nbsp;</P> Mon, 06 Jan 2025 10:55:01 GMT Debbieb11 2025-01-06T10:55:01Z https://helpforum.sky.com/t5/Sky-Mobile/Samsung/m-p/4872861#M237842 <P>My son has locked himself out of his phone, I have tried everything u can think off but nothing is working, every time I try it blocks for 24 hours, my son is on the spectrum and he is not coping at all well, please help</P> Mon, 06 Jan 2025 10:28:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Samsung/m-p/4872861#M237842 Debbieb11 2025-01-06T10:28:14Z https://helpforum.sky.com/t5/Sky-Mobile/Samsung/m-p/4872889#M237848 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4297678">@Debbieb11</a>&nbsp; what phone is it ? If he is locked out and you cant get in via passwords etc then your only option will probably be a full factory reset. All data will be lost unless you have a backup somewhere.&nbsp;</P> Mon, 06 Jan 2025 10:46:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/Samsung/m-p/4872889#M237848 63johnw 2025-01-06T10:46:54Z https://helpforum.sky.com/t5/Sky-Mobile/Samsung/m-p/4872896#M237849 <P>Samsung a14, everything i try to do something it just locks it for a further 24 hours, happy to do a factory reset but it won't let me! Although my son is very unhappy about a factory reset&nbsp;</P><P>&nbsp;</P> Mon, 06 Jan 2025 10:55:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/Samsung/m-p/4872896#M237849 Debbieb11 2025-01-06T10:55:01Z