topic Re: Phone upgrade in Sky Mobile

Phone upgrade

Kerrym1 — Sun, 05 Jan 2025 19:55:39 GMT

I would like to upgrade my phone (had contact for over two years, I am on 3 year contract)

After selecting the phone I would like it gives me the option to swap my old phone - this then generates an amount this would contribute towards final payment.
when I select upgrade without swap it tells me an amount that the contract will be for example £37pm. Does this mean I will pay the £37pm in addition to the monthly contract payment I have now as I have not swapped?

thank you

Re: Phone upgrade

caesarome — Sun, 05 Jan 2025 20:04:42 GMT

@Kerrym1 wrote:

when I select upgrade without swap it tells me an amount that the contract will be for example £37pm. Does this mean I will pay the £37pm in addition to the monthly contract payment I have now as I have not swapped?

The £37 per month would be the cost for the new device only.

Re: Phone upgrade

Kerrym1 — Sun, 05 Jan 2025 20:22:01 GMT

Thank you for replying. Does this mean I will pay an additional £37 on top of my current monthly contract payment please?

Re: Phone upgrade

caesarome — Sun, 05 Jan 2025 20:25:08 GMT

If you are keeping the phone you have now then you will continue to pay for it as you have been doing plus you will pay £37 per month for the new one.

Re: Phone upgrade

Kerrym1 — Sun, 05 Jan 2025 20:26:31 GMT

Thank you, this has answered my question.

Re: Phone upgrade

Saira6 — Mon, 06 Jan 2025 10:39:53 GMT

I need to get phone on the contract but I'm getting charged for upfront when it's says on the website no upfront

Re: Phone upgrade

63johnw — Mon, 06 Jan 2025 10:43:53 GMT

@Saira6 wrote:
I need to get phone on the contract but I'm getting charged for upfront when it's says on the website no upfront

Hi @Saira6 sky do a credit check and if your credit score is very good there is no upfront charge. If your score isn't great there may be an upfront charge, looks like this is happening to you.